Monday through Friday 9am to 5pm Mountain Standard Time (Please Leave a Message During Off Hours)
Product Delivery:
All orders under 1 pound are shipped via the U.S.
Postal Service First Class Mail. Standard delivery is 5 to 10 business
days from the date the order is received by Novagroup. Rush delivery
via U.S. Postal Service Priority Mail (2-5 day delivery) is available
for an additional charge of $3.00. All orders heavier than 1 pound will
be sent via UPS Ground or similar courrier service. In order to keep costs
down, we urge you to please allow the full number of delivery days before
calling to inquire about your order. International orders
and special order items may take up to 4 weeks for delivery.
(Some larger or heavier items may require additional Shipping & Handling)
SHIPPING & HANDLING
Number of Items
Cost
Delivery
1 - 6 items
$5.99
(5-10 days)
7 - 12 items
$10.00
(5-10 days)
13 - 24 items
$15.00
(5-10 days)
25+ items
FREE S&H
(5-10 days)
Rush Delivery
Add $3.00
(2-5 days)
Int'l Orders
Please inquire by phone
Accepted Payment Methods:
Payments to Novagroup can be made by Personal Check, Certified Check, Money Order, Visa, Mastercard, Discover, American Express, Diner's Club. A $20 service charge will be assessed on all returned checks. Sorry, no C.O.D.s.
Return Policy:
If you are not completely satisfied with your product, simply return the unused portion to Novagroup within 30 days from the date of purchase for a full refund (minus Shipping & Handling charges). Please include a note stating the reason for the return along with your name, address and phone number.
All orders under 1 pound are shipped via the U.S. 
